Description
Title: Service CoordinatorCompany Description:
A very well established and respected provider of residential, commercial, institutional and industrial HVAC mechanical and building automation solutions seeks a Service Coordinator in Westchester County, NY. This company has been providing exceptional service and construction solutions to the region for almost 40 years. This is an excellent company to have a career with.
Receiving incoming service calls from customers and serving as the main point of contact for customer service requests and inquires
Scheduling and dispatching technicians to service calls based on technician’s skill set, availability, and the urgency of the service call
Informing technicians of customers’ locations and the general basis of the service call
Scheduling and coordinating start-ups, preventative maintenance, new installations, and emergency services
Maintaining records of each customers’ information, services, and equipment
Ordering parts and materials
Reviewing all open orders to determine if a follow up appointment is needed or if the order can be closed
Quoting parts and services when needed
Processing all customer billing and time sheets
Location: Pleasantville, NY
Qualifications:
Minimum of 3 years’ experience in the HVAC/R industry
Direct experience in a high-volume, highly-detailed service dispatching/scheduling environment
Strong experience with Microsoft Applications (Word, Outlook, Excel, etc.)
Strong customer service and interpersonal skills
Excellent communication skills, both written and oral
Exceptional organizational skills