Description
Title: Commercial Operations Manager
Company Description:
A dynamic and rapidly growing provider of commercial HVAC solutions for over 50 years seeks a Commercial Operations Manager to oversee in-office operations, leading a team of office personnel and field technicians.
Responsibilities Include but Not Limited to:
Manage and supervise a team of office employees and approximately 16 field technicians
Coordinate and schedule service calls and maintenance appointments efficiently and effectively
Ensure timely dispatch of field technicians to client locations, optimizing routes for maximum productivity
Monitor technician performance and provide coaching and support as needed to maintain high-quality service standards
Handle customer inquiries and concerns promptly, striving to achieve customer satisfaction
Oversee inventory management and procurement of necessary parts and equipment
Monitor board to locate technicians and dispatching them to job sites to maximize efficiency
Collaborate and respond to other departments to ensure they receive the information requested in a timely manner
Location: Freeport, NYQualifications:
Solid HVAC technical knowledge and understanding of heating, ventilation, and air conditioning systems
Ability to review and prepare quotes/proposals
Proven experience in dispatching and scheduling within the five boroughs, Long Island and Westchester areas
Strong leadership and management skills with the ability to motivate and inspire a team
Excellent communication and interpersonal skills, oral and written
Detail-oriented with the ability to prioritize tasks and manage multiple priorities effectively
Proficiency in computer systems and software, including dispatching and scheduling software
At least 10 years’ prior experience in a related managerial or supervisory role is desirable