Description
Title: Dispatcher
Company Description:
One of the oldest, most reliable HVAC contractors serving commercial and high-end residential clients throughout the NY Metro area and Long Island seeks a Dispatcher in New York City. For a century, this company has been committed to providing clients with the highest degree of service and flexibility and being an excellent company to work for.
The Role:
The Service Dispatcher will receive service requests from customers and relay those to specific technicians.Responsibilities Include but Not Limited to:
Point of contact for commercial service requests and technician assignments
Scheduling and tracking of service technicians to maximize their operating efficiency and effectiveness
100% quality on all customer service calls and ensure timely response to customer requests
Earn customer loyalty by effectively and efficiently managing customer interactions, ensuring customer satisfaction
Communicate with customers and their representatives, including building owners, mechanical contractors, other trades, subcontractors, and field support staff
Location: Can be located in either Manhattan, New York City, NY or Mineola, NY
Qualifications:
3+ years of dispatching experience is a must
High School or Vocational School Education.
General familiarity with the New York City/Long Island, NY area (distances/highways/etc.)
Exceptional interpersonal, customer service, and communication skills
Strong proficiency with MS office (Word, PPT, & Excel)
Ability to manage multiple jobs at one time and stay organized