Schaper Associates, Inc
June 3, 2024
Job Type


Title: Service Operations Manager
Company Description:
A highly regarded provider of building automation solutions that strives for excellence and innovative solutions seeks a Service Operations Manager.
Responsibilities Include but Not Limited to:

Manage department activities to achieve revenue goals and objectives while maintaining a strong customer focus
Full Profit and Loss accountability
Lead, motivate and optimize the service team to provide a superior customer experience
Execute established business plans to meet and exceed revenue goals
Consistently administer company policies/procedures while leveraging employee engagement and establishing a culture of accountability
Work closely and effectively with all departments and department managers
Maintain customer satisfaction by investigating concerns, implementing corrective action and following-up with customers and assigned staff
Continually monitor performance and develop strategy for optimizing service fulfillment and overall customer experience
Demonstrate and encourage open and collaborative communication among all members of the team
Ensure safety and best-practices in the field
Monitor and maintain job satisfaction among personnel by performing constructive and thorough annual performance evaluations
Participate in management team meetings to help develop corporate growth strategy and address operational challenges

Location: Fairfield, NJQualifications:

Experience successfully leading and growing a fast-paced service organization
Successful accomplishments growing revenue and profit while minimizing loss
Experience managing a high volume commercial HVAC service operation
Strong interpersonal communication skills
Ability to analyze and forecast data to ensure alignment with company goals, objectives and revenue targets
Demonstrated proficiency with tasking and time management
Ability to self-start and motivate a team toward a common goal

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