Published
December 30, 2022
Location
Columbus
Category
Job Type

Description

Title: Service Manager
Company Description:
A division of the global leader in air conditioning, committed to facilitating a future where we benefit from enhanced air health and comfort while reducing the environmental impact of their technology seeks a Service Manager in Columbus, OH.
Primary Responsibility
The primary function of the Service Manager is to grow an existing Service Business through the sale of projects and maintenance contracts to accounts either provided by the Construction Group or developed through internally initiated calls. The Service Manager will be responsible for obtaining the work through a subordinate sales organization and assure the work is completed on time, within budget and to the customer’s satisfaction and account for the work in an accurate and timely manner.
Responsibilities Include but Not Limited to:

Redeem the annual booking plan for the service operating unit through the sale of projects and automatically renewable maintenance contracts through a subordinate sales force
Understands from a prospect’s perspective the costs associated with owning, operating and maintaining a building and is able to review those costs with prospects in various markets
Develop annual operating plans in conjunction with the VP/General Manager
Redeem annual operating plan
Effectively manage subordinates through coaching and mentoring
Provide accurate and timely forecasts as scheduled
With subordinate organization, maintain the accuracy of all records, reports, logs and data required to operate and manage the service business
Able to build and maintain positive working relationships with all fellow employees, prospects, customers and vendors and always represent the Company and self in a very positive and professional manner
Using Company provided tools and formats submit monthly reports to management, which describes selling activity and booking activity for the week, month and year to date
Understands customer organization and decision making processes to effectively participate in sales strategy development and presentations. Train, coach and mentor staff in the development and implementation of effective sales strategies
Establish escalation policies to assure customer retention while maintaining profit objectives

Location: Columbus, OH
Qualifications:

Successful experience managing a commercial HVAC service organization including full P&L accountability
Must be a proactive leader with a proven track record of leading, developing and coaching employees
Strong business acumen including a solid understanding of service contracts, an eye for detail and superior customer service skills
A high level of initiative coupled with the intuition to make sound decisions quickly
Computer literacy including use of Microsoft Applications (Outlook, Word, Excel, PowerPoint)
Experience with Customer Relationship Management (CRM) Software
Superior interpersonal skills, ability to work well with others
Excellent oral and written communication skills; detail oriented organizational skills
Ability to manage multiple objectives and properly prioritize workload
Able to effectively hire, train, coach and motivate sales reps

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