Schaper Associates, Inc
October 30, 2023
Long Island City
Job Type


Title: Service Field Supervisor
Company Description:
The global leader in air conditioning, committed to facilitating a future where we benefit from enhanced air health and comfort while reducing the environmental impact of their technology seeks a Service Field Supervisor in New York City, NY.
Responsibilities Include but Not Limited to:

Oversee Service Technicians on HVAC service calls, projects and maintenance
Provide regular jobsite support
Delegate assignments and ensure work is accomplished in a timely manner
Prioritize maintenance schedules and staffing needs
Monitor and enforce safety procedures and guidelines
Monitor and evaluate team performance and personal conduct
Provide coaching, mentorship, training, and field support for technicians
Provide technical insight on work orders, including billing-related issues and questions
Review all callbacks and warranty work orders, and address with team accordingly
Ensure adherence to company policies and procedures, as well as industry requirements
Remain current with industry trends
Maintain a close working relationship with department management
Regularly communicate and report progress, needs, concerns etc. to department management

Location: Long Island City, NY

5 years’ experience in the commercial HVAC service industry
Experience as a commercial HVAC service technician including some supervisory or leadership experience
EPA Universal Certification
Ability to multi-task and prioritize work
Strong leadership, coaching, and training skills
Highly organized and diligent
Exceptional interpersonal skills
Exceptional verbal communication skills
Advanced problem-solving skills
Adaptability in a face-paced environment
Excellent active listening skills
Understanding of utilization of smartphones, mobile tablets and applications, computers

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