Schaper Associates, Inc Published: April 24, 2019
East Walpole, MA
Job Type


Title: Operations Manager

Company Description: Our client is a well-established air conditioning contractor located in the East Walpole area. For over 25 years, this company has specialized in servicing light commercial customers, including retail establishments, small hospitals, strip malls, schools, municipalities, apartment complexes, and mid-rise industrial parks. Currently, this company is looking for a motivated Service Operations Manager to join their team! Our client offers a spectacular company culture, competitive salary, and benefits to a dedicated individual who is looking to grow with the company. As a Service Operations Manager, your responsibilities will be to:

  • Assist technicians technically with service, installs, and repairs, as well as provide training when needed
  • Assist the dispatching team with dispatching technicians and providing insight into technician’s skill sets to complete each service order efficiently
  • Orchestrating and maintaining small service and/or installation projects, including estimating, bidding, pricing, purchasing, budgeting, and other tasks from initiation to finish
  • Provide P&L invoices of projects
  • Recruiting and training professionals to grow the service department
  • Act as the face and mouthpiece of the company
  • Sell services and contracts to customers and actively aim to build the business
  • Oversee all service professionals, including technicians, helpers, installers, and project managers
  • Check on projects to ensure quality and efficiency

Location: East Warpole MA


  • Minimum 10 years’ experience in the HVAC industry (Technical Field, Project Management, Sales, and Supervisory experience highly desired)
  • Excellent communication skills and team player
  • Motivated to grow with the company long-term
  • Dedicated to growing the service department and running the department as if it were your own business


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