Schaper Associates, Inc Published: August 2, 2018
Job Type


Company Description:

Our client, a prominent provider of
Residential, Light Commercial, and Large Commercial Applied HVAC products,
parts, and supplies to independent dealers, is seeking a Counter Sales Rep.  The right individual is self-directed with a
focus on customer-centric service. On this team, you will enjoy working at a
place that offers great advancement opportunities, training, benefits and more.
This is a great opportunity to get your foot-in-the-door with a company that
has a large footprint in the region.


Sells heating,
ventilation and air conditioning (HVAC) equipment, parts and supplies

Greets customer on
sales floor or receives telephone call and determines make, type, and quality
of merchandise desired. Discusses use and features of various parts; demonstrates
use of merchandise.

Displays merchandise,
suggests selections that meet customer's needs, and emphasizes selling points
of article such as quality and utility. Maintain a clean and organized

Reads catalog, or
computer for replacement part stock number and price.  Advises customer
on substitution or modification of part when replacement is not available.

Uses computer database
to research availability of merchandise.  Fills customer orders from
stock or prepares transfer from other location.  Prepares sales order or
quote order. 

Receives payment or
obtains credit authorization.  Examines defective articles returned by
customers to determine if refund or replacement should be made.

Solicits new and
established customers via telephone to promote sales.  Resolves or
alerts management regarding inventory issues or customer concerns.

Works in the

Works with clerical
staff to check and maintain open orders, purchase orders, return merchandise
purchase orders.  Assists in maintaining current and accurate warranty
return authorizations and their credit adjustments.

Follows direction
provided by counter lead (if applicable) and lends support to warehouse staff
in their duties.



Excellent customer

service skills

·        Looking for someone with good attitude, strong work ethic, customer service skills, drive.  They can teach the rest.  This person might also have to work in the warehouse

       Practical knowledge

of warehouse, data processing, paper flow and operations procedures.


Must have the

ability to negotiate transactions on an intra- and inter-company level.

Must possess the ability to mediate situations among employees and

customers as they arise.


Beginner to

intermediate to advanced user of the Internet and Microsoft Office Products

(Word, Excel, and Outlook).


Ability to learn new

software quickly and accurately.


Ability to calculate

figures and amounts such as discounts, interest, commissions, proportions,

and percentages.  Ability to apply concepts of basic algebra.


While performing the

duties of this job, the employee is occasionally required to stoop, kneel,

crouch, or crawl.  The employee must occasionally lift and/or move up

to 50 pounds.  Any lifting from 50-75 would require assistance

from another employee. Relocation is not offered for this position.



  • West

    Caldwell, NJ


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