Our client is a well-established
Industrial Refrigeration service company in the New England market. Our client
has provided a variety of services including: system designing, energy studies,
performance evaluations, and system and equipment maintenance to the commercial
and industrial HVAC/R industry for over 20 years. Working predominately in the
food/beverage, pharmaceutical, and process industries, our client prides itself
on delivering excellence to their customers efficiently and effectively.
Currently, this company is seeking a Service Supervisor
As the Service Supervisor, you will be directing
industrial refrigeration technicians providing ongoing service and support for
planned maintenance, installations, and remedial repairs within the Northeast
region. The Service Supervisor oversees and supports the service dispatchers
and administrators along with nearly 70 technicians across the region, with a
strong focus on customer satisfaction
Responsible for all
aspects of planning for ongoing service contracts, maintenance, and emergency
service needs, including work orders, change requests, etc.
Partners closely with
Sales, Engineering, and Project Management to ensure the needs of the customers
are being met as efficiently as possible.
Assesses Service talent
for current and future business needs.
Drafts and maintains
service and preventative maintenance contracts.
Functions as the primary
interface between the customer, vendors, sub-contractors, and internal
expertise surrounding all service activities.
and payments by verifying and approving related labor and materials.
satisfaction by investigating concerns, implementing corrective action, and
communicating with customers and assigned staff.
standards by supervising staff, making recommendations for hiring/terminating
staff to the Director of Service Operations.
performance appraisals in concert with Director of Service Operations to
recommend raises, promotions, training, and disciplinary actions.
Flexibility to work
outside normal work hours/weekends, as required.
organizing, and dispatching Field Technicians
Quote service work to
customers, work on scheduling repairs in a timely manner.
module of ERP (Jonas) and maximize efficiencies through interrogation and
analysis of key data.
understanding and adherence to all work safety policies, including OSHA and
local governing authorities
training and certificates are up to date
Other tasks may be
Prefer a minimum of 3 years’ experience
leading a large-scale, high-performing services business, preferably in the
HVAC/R industry. Will consider a Sr type technical that can lead others.
Skills and Special Requirements
in a technical environment (HVAC/R) is strongly preferred.
Must be a proactive
leader with a proven track record of leading, developing and coaching
Strong business acumen
including a solid understanding of service contracts, an eye for detail and
superior customer service skills.
Possesses a high level
of initiative coupled with the intuition to make sound decisions quickly.
including use of Microsoft Applications (Outlook, Word, Excel, PowerPoint) and
basic ERP navigation skills
Experience with Customer
Relationship Management (CRM) Software
skills, ability to work well with others
Excellent oral and
written communication skills; detail oriented organizational skills
Ability to manage
multiple objectives and properly prioritize workload