Schaper Associates, Inc Published: July 3, 2017


Title: Service Manager

Company Description:

Our client, has been a very distinguished refrigeration company for over 25 years, who is currently seeking a Service Manager with the ability to lead others. This company is customer focuses and has a strong commitment to customers and employee, you become part of the family. The right individual will have a background preferably with 10 or more years managing or leading refrigeration service technicians, who is wanting to obtain a service manager role. On this team you will enjoy working at a place that offers a strong team environment and has a great reputation in the refrigeration industry. You will have the opportunity to run this service department.

Responsibilities Include but Not Limited to:

  • Managing the entire service department
  • You will manage about 12 employees including 7 refrigeration technicians/installers primarily servicing supermarkets, office dispatcher, admin assistant , bookkeeper
  • Coordinate all aspects of service including , parts, jobs, customers and input into profitability
  • Review contracts
  • Schedule PM's and develop PM schedules
  • Coordinate all parts ordering
  • Maintain strong relationships with customers
  • Obtain Proposals and discuss pricing with vendors
  • Assist accounts payable
  • Support field staff technically
  • Utilize Service software which is Intuit
  • Arrange monthly meetings between techs and office staff
  • Create and manager processes and procedures to improve the efficiency of the department
  • Lead OSHA Classes
  • Arrange technical seminars

Location: Long Island: They cover Long Island (Nassau and Suffolk), 5 Burroughs, a little bit of NJ, White Plains and CT


  • Minimum 5 plus Years of experience supervising other technicians
  • Clean driving record with valid driver’s license
  • Team Oriented Personality
  • Good Organizational Skills
  • Strong Understanding of refrigeration
  • Able to climb 28 foot ladder and go on roofs

FOR MORE INFORMATION, PLEASE CONTACT: Kyle Schaper at or call directly at 484-784-6107


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