Schaper Associates, Inc Published: July 7, 2020
Location
Tyngsboro, MA
Job Type

Description

HVAC Service Manager

  • Identify, organize and coordinate all HVAC Service department workload, including assisting with the scheduling and prioritizing of manpower, purchase and expedite materials as required to meet committed completion of jobs.
  • Provide technical support for technicians troubleshooting and installing a range of HVAC systems and quality assurance.
  • Maintain a well-trained service team that keeps up to date with technology, uses tools and materials properly.
  • Train installation and service technicians as required.
  • Facilitate safety and training classes.
  • Provide service personnel yearly reviews. Assist in interviewing and hiring of new personnel.
  • Manage employees and coordinate daily work orders, ensuring all work is completed and to NECT Inc. standard.
  • Maintain Service On-Call Schedule and monitor emergency calls.
  • Review Service Work Orders daily and assist Lori U with scheduling all incomplete work, along with service schedule.
  • Follow up on all leads from service technicians, in addition to the office.
  • Provide customers with quotes/proposals on a timely manner.
  • Follow up on all quotes/proposals with customers.
  • Schedule monthly service, safety and installation meetings.
  • Work with accounting team to ensure timely billing of work orders and data management.
  • Maintain customer satisfaction by providing efficient, courteous service, resolve any concerns and frequent site visits.
  • Continue to grow our existing customer base via contracts jobs, sales leads, referral leads, etc.
  • Build strong customer relationships; build knowledge and understanding of new and existing customer’s needs/expectations.
  • Maintain liaison with owner, architects, engineers and contractor/subcontractors engaged in projects.
  • Maintain sufficient records, files, controls, procedures to insure management and work production.
  • Assist the team with operational support to maintain existing business and secure new.

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