client, a prominent provider of Residential, Light Commercial, and Large
Commercial Applied HVAC products, parts, and supplies to independent dealers.
Technical Support Specialist
Location: This position will be located at either West
Caldwell, or Piscataway, NJ or Manhattan or Maspeth NY
This position will
providee customers, both
internal and external, with sophisticated, accurate technical support on
mini-VRF and VRF products and systems helping them to service their
customers. You will also work closely with our installing contractors and
internal service fulfillment team to ensure proper installation and startup of
our Ductless & VRF systems.
support via telephone, email and/or fax to a large volume of customers
including engineers and contractors and assist them in solving common, uncommon
and complex technical problems associated with VRF HVAC equipment.
Maintain customer satisfaction
by investigating concerns, advising corrective action, and communicating with
customers, and co-workers.
Remotely diagnose issues
utilizing remote monitoring software to assist the customer with support
If customer issues
cannot be resolved via phone based technical support, provide in-field
technical support assistance to customers to correct system issues.
Provides technical information to a network of Dealers via
phone, email and Dealer forum.
Provide support for field
personal such as Sales Engineers, Territory Managers and Sales personal.
Work cooperatively with
factory technical teams to provide technical support to customers.
management with problematic or complex claim resolution
Capture information and
entering data in computer in a timely manner
Read and understand
wiring schematics and refrigerant circuit diagrams and conveys information to
recovery equipment in compliance with governmental regulations.
Understand and reason
in-depth concepts and principles such as AC/DC theory, inductance, and digital
understanding and adherence to all work safety policies and procedures
including OSHA and any local authorities governing requirements.
Must be able to travel
occasionally throughout the region.
Minimum five (5)
years HVAC graduate, Technical College preferred.
3+ years VRF field
Basic knowledge of
Microsoft Office applications.
Basis Computer knowledge
orientation and interpersonal skills.
written and verbal communication skills, Spanish or Chinese bilingual a plus.